Refund policy
At 10usd.lb, customer satisfaction matters to us. We make sure every product is checked carefully before shipping to guarantee quality.
1. Returns
We currently do not accept returns unless the product is damaged or defective upon arrival.
2. Damaged or Defective Items
If your order arrives damaged, please contact us within 24 hours of delivery via WhatsApp (+961 76 992 623) or email (10usdLebanon@gmail.com) with clear photos of the item.
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We will arrange an exchange at no extra cost.
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The delivery fee for the replacement will be covered by us.
3. Refunds
Refunds are not provided. Instead, we offer replacements for damaged or defective items only.
4. Time Frame
All replacement requests must be made within 24 hours of receiving your order. Requests made after this period cannot be accepted.
5. Contact Us
If you have any issues with your order, please reach out to us anytime:
📞 WhatsApp: +961 76 992 623
📧 Email: 10usdLebanon@gmail.com
📱 Instagram & Facebook: @10usd.lb